Theme parks have used guest-flow analytics for years: where people go, what they ask, where they get stuck. Host Analytics brings that to your digital guidebook. Try it on the free Guide plan.
Guests ask the digital guidebook at midnight. You see the patterns — Wi-Fi, parking, the hot tub — not a pile of chats. Fix it once. The next stay is quieter.
Guest Experience is Great, Okay, or Needs work. You sit next to the KoruStay average and hosts in your region. No guesswork. No waiting for the review.
When the same gap comes back, you see it. Add the missing detail once. Future guests get the answer without messaging you.
See which local tips they open, what they save for later, and where they actually spend time. Stop polishing empty pages. Pour effort into the stay they already enjoy.
1. Open Host Analytics
Host dashboard → Performance. Pick this month or a longer window. One stay or the whole portfolio.
2. See the stay they had
Guest Experience is Great, Okay, or Needs work — you next to other KoruStay hosts. Midnight questions in the digital guidebook become patterns. You are not reading anyone’s inbox.
3. See if the stay is ready
The other score is Guide Health: is Wi-Fi, check-in, and the rest actually filled in? A short task list tells you what to finish. That is setup. Not happiness.
4. Grow what is already working
See extras they showed interest in. See local tips they opened and saved. Pour time into the stay they already enjoy — not empty pages.
Every host gets Guest Experience and Guide Health. All Pro and Agency plans unlock the lists that show you what to fix and what is already working.
Guest Experience — Great, Okay, or Needs work — you next to other hosts
Guide Health and a setup task list
Everything in Scores
What guests keep asking — and the one-fix list
What they open, save, and spend time on
Extras they showed interest in
Start free and use both dials on every stay, or try Pro for 30 days for $1 (CODE: TRYKORU) and unlock everything
Is Host Analytics the same as Market Compare?
No. Market Compare (Rate Radar) is local rates and amenity gaps versus nearby listings. Host Analytics is Guide Health (setup) and Guest Experience (what guests actually did in the digital guidebook). Amenity gaps from a scan can sit on the Improve Guide Health list.
What is Guest Experience?
A 0–100% score for the selected period, from Ask Pio exchanges grouped into topic patterns (plus how the rest of the guide was used). Under the dial you see You versus the KoruStay average and your region, plus AI Chats, Completeness, and Engagement. Verdicts are Collecting, Needs work, Okay, or Great.
Do you capture Ask Pio questions?
Yes. Each Ask Pio question (and Koru Compass day plan) is recorded and classified into a short topic. Hosts see patterns— volume, Completeness, trending topics, unanswered and re-asked themes — once enough guests hit the same pattern. You do not get a named guest’s transcript.
Is this like the analytics big attractions use?
The same idea: where guests go, what they ask, where they get stuck, what they come back for. Built for your accommodation. We do not name or copy any park’s system.
How do I see what is going well versus what is not?
Working Well and Guest Favourites are the going-well side (opens and VIP saves). Improve Guest Experience is the not-well side (Pio could not fully answer, or guests re-asked). Completeness tells you whether questions finished cleanly. Guest Attention tells you which sections they actually use.
Do you show what each guest clicked?
No. You see aggregates and privacy thresholds — not a raw per-guest browsing history. Thin periods may show sample data so we never publish a tiny, identifiable slice.
Why does Guest Experience say sample data?
When fewer than about three engaged guests used the guide in the selected period, Guest Experience stays private. Guide Health still uses your real setup. Try a longer period, and keep the guide link visible in guest messages.
What do I get if I am not on Pro?
Guide, Concierge, and White Label Guide get both scores and the setup task list. Pro, White Label Pro, Agency Standard, and Agency White Label Pro unlock the guest-flow lists.
Will you email me every time a score drops?
No daily digest today. You get a Pio-ready email when a guide finishes syncing for guest AI. Use Action Centre and Insights for ongoing status.