Granular Role Provisioning: Stop sharing master passwords. Assign specific access for PMC Admins, Agency Admins, and Property Managers.
Filtered Dashboards: Property Managers only see and edit the specific guides assigned to them.
Intelligent “Coverage” Routing: When staff go on annual leave, seamlessly route guest calls and SMS to a covering agent without permanently reassigning the guide.
Enterprise Audit Logging: Total accountability with a secure, backend database tracking every edit, reassignment, and staff provision.
| FEATURES | Agency Standard | Agency WL Pro |
|---|---|---|
| 1. The Guest Experience | ||
| KoruStay Digital Guide | ||
| Smart Directions (Apple & Google) | ||
| House Rules Pop-up | ||
| Pio: A.I. Concierge | ||
| Multi-Language Support (Pio) | ||
| Hero Gallery (Slideshow) | ||
| 2. Enterprise Operations & Security | ||
| Multi-Tenant Portfolio Dashboard | ||
| Granular Staff & Agent Provisioning | ||
| Optional Concierge Setup | Available | Available |
| Access to Host Resources Library | ||
| KoruLock™ Security (PIN) | ||
| Included Revisions (Instant) | Unlimited | Unlimited |
| 3. Revenue, Growth & Commerce | ||
| KoruStay Platform Routing Fee* | 9% | 7% Flat Commerce |
| Enterprise Invoicing | Available | Available |
| KoruSignal™ Standard | ||
| KoruSignal™ Agency | ||
| KoruStay Upsells* | ||
| Commission-Free Direct Upsells* | ||
| Re-Booking Link (Direct or OTA) | ||
| A.I. Sales Agent | ||
| 4. Agency & Brand Control | ||
| Remove "Powered by" | ||
| Custom Domain Mapping | Optional | |
| Custom Colors & Logo | ||
| Dedicated Strategy Call | ||
| * Currently available in New Zealand only. | ||
Move away from volatile "per-guide" billing. Fixed buckets give your agency absolute predictability in tech overhead.
Keep 100% of your own upsell revenue. Agency WL Pro allows you to run direct upsells and completely bypass standard KoruStay commission fees.
For platform-routed transactions, Agency WL Pro unlocks reduced 7% routing fee (dropping to an industry-leading 5% for high-ticket items over $1,500).
Global Overrides & “Local Wins” -> Change your Manager contact number once at the Parent level to cascade across your portfolio, while still allowing Property Managers to inject hyper-local neighbourhood quirks.
Zero Branding & Bespoke UI [WL Pro] -> Completely strip KoruStay’s logos. Apply your exact primary colours, typography, and custom branding.
Network-Wide Upselling -> Instantly inject your company-wide upsell partners (like preferred rental cars) into every single guide.
KoruSignal™️ Boost [WL Pro] -> Our Enterprise Intercept dynamically injects your overarching agency domain into every guide’s schema. Compound your direct booking traffic and funnel SEO authority straight back to your main website.
Our custom-trained AI Concierge resolves 80% of routine guest questions automatically, 24/7. Train it with specific agency instructions to proactively suggest and drive your in-guide upsells based on natural guest conversations.
Check out more about our AI concierge here.
Got an in-house admin team? Bypass setup fees entirely and provision your limit buckets instantly.
Prefer a turnkey solution? Opt for our dynamic Concierge Setup (starting at $999 based on tier). Securely upload your CSVs, and our specialised concierge team will build and QA your entire digital portfolio of guides.
Frequently Asked Questions for Agencies & PMCs
Can I white-label my digital guest guides? Yes. With the KoruStay Agency WL Pro plan, you can completely strip our branding and apply your exact primary colours, typography, and custom logos across your entire portfolio.
How does KoruStay pricing work for property managers with large portfolios? We use predictable Limit Buckets (starting from 25 guides up to Unlimited) rather than volatile “per-guide” billing. This means no automated prorations or per-guide penalties. You choose a bucket that fits your scale, giving your agency absolute predictability in your tech overhead.
Are there setup fees for KoruStay Agency plans? Setup is 100% free ($0) if you choose the Self-Onboarding pathway and have your own team handle the configuration. If you prefer a turnkey solution, we offer a Concierge White-Glove Setup where our team builds and brands your portfolio for you, starting at $999 depending on your portfolio size.
Can I restrict my staff’s access to specific properties? Absolutely. Our multi-tenant dashboard features granular role provisioning. Agency Admins can assign Property Managers to see and edit only the specific guides allocated to them, keeping your overarching data secure.
Do you take a commission on guest upsells? On our Agency WL Pro plan, you keep 100% of your own direct upsell revenue. You can run direct upsells (like late check-outs or local hampers) completely commission-free, bypassing standard platform fees.